Contact Details

Contact us by Post: 

Customer Services Team

43 Wenlock Way



Contact us by Phone:

For comments and feedback call 0116 410 5050

For information, sales and general enquiries call 0844 351 1120 (calls to this number cost 7p  per minute, your telephone provide (including mobile providers) may add an additional charge.

Lines are open Monday to Friday from 9am until 5.30pm and are answered by our Centrebus Customer Services Team in Leicester   

Contact us by Email 

Please take time to read our House Rules before submitting a concern or complaint.

Send a message


Got a Quick Question? Check out some of our Frequently Asked Questions here.

Type your query or a key word into the box below. A list of possible questions should appear and simply click on the relevant one to find the answer.

If your question is a new one for us, click 'Ask a question', give us your email address and we'll get back to you as soon as we can.

(Please use the 'Contact Us' form for detailed enquiries and complaints)


    Left something on one of our buses?

    It is an unfortunate truth that all kinds of things get left behind on our buses, ranging from the mundane, such as numerous bus passes and umbrellas, to the more exotic. Many get reunited with their owners, but please remember that leaving something on the bus is like leaving it on the street - our buses are effectively public places, and it is also an unfortunate truth that not everything gets handed in. The best advice is, before you get off the bus, check that you have all your belongings with you.

    During the working day, drivers will check buses and secure any lost property they find, or that is handed to them. They will pass it to the depot when they complete their day's work. At the same time, each bus will be checked and cleaned, and any residual property also collected up. If you have lost something, it is most likely we will only know if it has been found the following working day.

    What to do if you lost something

    You should report it to us as soon as you realise you have left it on the bus. Please complete the appropriate lost property form from the list below. This will then be submitted to the depot that operates on your route, and other nearby depots just in case somebody has handed it to someone else. Each day, our supervisor at each depot will check what has been reported, and what has been found. When something matches, we will get in touch right away.

    Collecting your property

    If you contact us with a concern or criticism, we will get back to you as soon as we can.

    Our main focus is to find out what went wrong, provide you with an honest reply, and if necessary and possible take action to prevent things going wrong again.

    If we can help you ourselves we will, by checking our own records within the customer services team, but in many cases we will use your comments to prepare a report on your behalf, and ask the relevant local manager or department head to follow it up. Once we get a response we will report back to you. Sometimes it can take longer than anticipated to follow things up, for example if staff are on holiday, so we will also let you know if this is the case.

    We will acknowledge comments made by email or on the contact form within 3 working days, and aim to respond more fully within 28 days (but it can take longer if a detailed investigation is required). If we do not have an email address for you, we will write to confirm receipt but this can take longer.

    Please take time to read our House Rules before submitting a concern or complaint.